Policies | Helen Cameron Lashes

Booking an appointment:

To book an appointment a £10 non-refundable booking fee is required.
The booking fee will be discounted off the cost of your treatment.
The appointment is not secured until the booking fee is payed.
The booking fee can be made by bank transfer when you initially book or at the patch test appointment.

Cancellations:

Please let me know within 48 hours if you wish to cancel or reschedule your appointment.
If you cannot provide this notice it will result in the loss of your booking fee.
If the appointment is missed the booking fee will not be refunded.
In the event that you need to cancel or reschedule your appointment (before 48 hours notice ) the booking fee can be transferred to a future appointment.

Sickness / Covid:

If you or someone in your household has become unwell or has a contagious illness, please contact me as soon as possible to reschedule your appointment.
If I become unwell I will inform you as soon as possible and rearrange the appointment with you.

Clean lashes

I would like to give every available minute possible to applying lashes in your appointment time. Please arrive at the appointment with no eye makeup on.
Eye makeup can affect eyelash extensions and their retention. Removing the eye makeup products takes time out of your appointment slot.

Early/late to appointment:

Please come to the appointment on time.
If you arrive early please wait until your appointment time as I may be with another client or preparing for your appointment.
If you are late to an appointment it will still finish at the scheduled time in order to accommodate the next client.

Guests and children:

Infills

I do not infill another technician’s work. A removal and full set of lashes would be required.

Patch Tests

A patch test is required for LVL Lash Lift and Eyelash Extensions for new clients, change in medical history (including if the client has received a Covid vaccine or had Covid) or after 6 months.
If after your patch test you experience any discomfort, itchiness or redness please get in touch and also refer to your GP immediately.

This data protection privacy notice provides you with details of how your personal data is collected and processed.

What information is collected?

Information is provided voluntarily by the client using email or telephone e.g. your name, email address / telephone number and a message. Information is also collected on a client consultation form at the appointment.
Only Helen Cameron processes this data in the UK and emails / correspondence are kept for no longer than necessary.
Your personal information is kept private and is stored securely until a time it is no longer required or has no use.

What happens to the data collected?

The information is used to make contact with you following your enquiry to provide further information about the lash services and respond to any questions and needs that you may have.
The information is kept for internal record keeping and for issuing invoices and booking confirmations.

Is my information shared with others?

All information held will be treated as confidential and will not be divulged to a third party.
Your information will only be disclosed if legally required by law.
This website is hosted on the Wix.com platform. Wix.com provides the online platform that allows me to sell my services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. Please read Wix.com privacy statement for further information

Can I get access to my data?

If you would like to find out what information is being held about you please email helencameronlashes@gmail.com
If at any point you believe that the information held is incorrect, then you may request to see this information and have it corrected or deleted.
If you would like to have your details deleted, the right to be forgotten, please contact by email helencameronlashes@gmail.com

What if I have a complaint?

If you are not happy with the privacy notice or if you have any complaint then you should email helencameronlashes@gmail.com
If a dispute is not settled and you are in any way dissatisfied about how your personal information is being processed you have a right to make a complaint with the Information Commissioner's Office at https://ico.org.uk/global/contact-us/

Links to other websites

This website contains links to other websites e.g. Instagram, Nouveau Lashes. Please note that we are not responsible for the privacy policies of other websites and we advise you to read the privacy policies of these websites you visit.

Cookies are small pieces of data stored on a site visitor's browser, usually used to keep track of their movements and actions on a site. We use cookies on our Wix-created website. Cookies are implemented in every site built by Wix. The Cookies used on this website are: SV Session, hs Session and XSRF-Token. These cookies are a mixture of permanent persistent and session cookies. They are used for security purposes and to enable the website to work properly.

What happens to my photos?

Any image data will be used appropriately only with the client’s consent (with reference to the client consultation form). Images taken are to increase the Lash Artist’s portfolio. These may be used on Helen Cameron Lashes website and social media pages for future clients to view.
You can request for any images to be erased from online sources at any time by contacting email:helencameronlashes@gmail.com
The data controller / processor is Helen Cameron helencameronlashes@gmail.com.

General

This Privacy Notice should be read in conjunction with the Booking Policies and Client Consultation Form.
We reserve the right to modify policies at any time without notice, therefore we request that they are reviewed frequently by yourself. Changes and clarifications will take effect immediately upon posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Helen Cameron